Lost your suitcase at Olbia Costa Smeralda Airport (OLB)? Contact the airport's official Lost & Found service as soon as possible. The airport operator, Geasar, publishes the following number for lost or damaged baggage:
Lost & Found / lost baggage: +39 0789 563 456
Email: lostandfound@geasar.it
Telephone call-centre hours: daily, 9:00 AM–8:00 PM. The airport desk is near the baggage reclaim belts and is listed as open from 8:00 AM until the last arriving flight.
Official source: Olbia Airport Lost & Found. If your bag did not arrive on your flight, report it immediately and make sure a Property Irregularity Report (PIR) or equivalent baggage file is opened before leaving the airport, where possible.
Who should you contact?
- Bag did not arrive on the carousel: Go to the Lost & Found desk near baggage reclaim or call +39 0789 563 456. The airline or its baggage-handling agent may also need your report.
- Bag is missing after you left the airport: Contact the airline and the airport Lost & Found as soon as possible. Use the baggage tracing reference from your PIR.
- Something was left inside the airport terminal: Contact the airport Information Office at +39 0789 563 444; this is different from a checked bag that failed to arrive.
- Passport or identity document lost at the airport: Contact Border Police at +39 0789 641 059 or visit the airport police station on the terminal's first floor.
What to do before you leave the airport
- Check the baggage belt and nearby oversize-baggage area.
- Go to Lost & Found with your passport or ID, boarding pass, baggage tag and flight details.
- Ask for a written report and keep the reference number.
- Give a clear description of the suitcase, including brand, colour, size, distinguishing marks and contents if requested.
- Confirm how to track the case and how the airline will contact you.
Keep photographs of your bag and the baggage tag if available. Do not throw away receipts for essential purchases if you need to make a later claim.
How to track a missing suitcase
Olbia Airport provides an online form to check baggage currently being traced. You may need your surname, first name and baggage code. Use the official Lost & Found page and the reference supplied when your case was opened.
If the online search does not find your bag, it does not necessarily mean the suitcase is permanently lost. Contact the baggage service using your reference and check with the airline responsible for your flight.
What if your luggage is delayed rather than lost?
Airlines normally handle delayed checked baggage claims, often through the baggage tracing process opened at the airport. Report the delay promptly, keep your PIR reference and follow the airline's instructions for updates and delivery.
If you have to buy essential items while waiting, keep itemized receipts and check the airline's policy before making large purchases. Reimbursement depends on the circumstances and applicable rules.
What if the suitcase is damaged?
Report visible damage to the baggage service as soon as possible and take photographs before using or repairing the suitcase. Keep the baggage tag and flight documents. Ask the airline how and when to submit a written claim; deadlines can apply.
Useful Italian phrases
- Il mio bagaglio non è arrivato. — My luggage did not arrive.
- Vorrei aprire una pratica per bagaglio smarrito. — I would like to open a lost-baggage report.
- Questo è il mio talloncino bagaglio. — This is my baggage tag.
- Qual è il numero della pratica? — What is the case reference number?
- Quando riceverò aggiornamenti? — When will I receive updates?
- La valigia è danneggiata. — The suitcase is damaged.
Frequently asked questions
What is the lost luggage phone number for Olbia Airport?
Call Geasar Lost & Found at +39 0789 563 456. The published call-centre hours are daily from 9:00 AM to 8:00 PM.
What is the lost luggage email?
Email lostandfound@geasar.it.
Where is Lost & Found at Olbia Airport?
The airport lists the office airside near the baggage reclaim belts. If your suitcase failed to arrive, follow the airport signs and ask staff before leaving the baggage area.
What if I left an item in the terminal?
Contact the Information Office at +39 0789 563 444. Lost property inside the terminal is handled differently from missing checked baggage.
Can I check my bag online?
Yes. Use the airport's official Lost & Found page and enter the details requested, including the baggage code if available.
Should I report the bag to the airline too?
Yes. Follow the airline's baggage-tracing process and keep the PIR or case reference.
What if my passport is missing?
Contact Olbia Airport Border Police at +39 0789 641 059 or go to the airport police station on the first floor.
The bottom line
For lost luggage at Olbia Airport, call +39 0789 563 456 or email lostandfound@geasar.it. Report a missing checked bag immediately, obtain a written case reference and use the official airport tracing page to follow updates. For ordinary items left in the terminal, call the Information Office instead.
Official sources
Geasar — Lost & Found / lost baggage; Geasar — official contact details; Olbia Airport — lost item FAQ.
